Refund & Returns Policy

Please check your order upon delivery. Should there be discrepancies in items received, kindly send us an email here. All issues must be reported within 1 working day after receiving the Products.

Refunds for Product purchased under the promotional offer will be based on the terms of the promotional price.

Discrepancies will be dealt with in the following manner:

  • If any Product is proved to have been delivered in a damaged / defective condition or wrong items delivered, exchange of Products/refund will be offset in the next order placed.
  • If additional/wrong or damaged Products are delivered, New Multi reserves the rights to collect the Products from customer.
  • If items are wrongly or short delivered by mistake, New Multi reserves the rights to refund the difference or supply the correct / short delivered item upon customer’s future order.
  • If an item is damaged, New Multi reserves the rights to request for photo evidence.

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